12:00 01 May 2013
By Portsmouth FC
Click here for a map of disabled facilities at Fratton Park.
Click here for a map of the roads surrounding Fratton Park.
Click here to find out more about the work done by the Pompey Disabled Supporters Association.
Head of Safeguarding & Inclusion: Colin Farmery
Disabled Supporter Liaison Officer (DLO): Allison McNeil
Phone: 0345 646 1898
Matchday Disabled Liaision Officer (MDLO): Kenny Stillwell (Acting)
Pompey DSA: Basher Benfield (Chair)
Ambulant Disabled Supporters
Ambulant disabled supporters can be seated in any stand, subject to availability and their access requirements. To qualify for the concession, we do need to see proof of highest rate of Disability Living Allowance (DLA)* or PIP. A companion seat, if required, is free of charge. These tickets are only available directly from the Ticket Office or over the phone, as any special requests can be arranged at time of purchase. They are not available online.
*Alternative proof of disability may be accepted.
We currently have 58 wheelchair and companion spaces which are situated in the front row of the home end, the Fratton End (West Stand). 48 are sold on a seasonal basis and we have five spaces that are available on a match-by-match basis. Five are for visiting fans and are sent to the visiting club as part of their allocation.
There are three accessible toilets in the stadium, located at either end and in the centre of the Fratton End (West Stand). They operate with RADAR keys. If you require a key, please contact the nearest steward, who will assist.
Accessible Refreshment Kiosks
The ground level catering kiosk at the south-west corner of the Fratton End has a lower serving counter, which serves food and drinks (alcohol is not available at this kiosk as it is in view of the pitch). The kiosk is not full accessible for wheelchair users, but the club have plans to create a new kiosk by the start of the 2017/18 season at the latest. If you require support with obtaining refreshments at a game, please contact the Matchday Disabled Liaison Officer. They will be wearing hi-vis jacket number 301.
The ticket office has a low level counter with a hearing loop.
There are five sets of ear defenders available for matchday use. To reserve a pair, contact Pompey Disabled Supporters’ Association (DSA) by emailing firstname.lastname@example.org
Audio Described Commentary Service
Audio described match commentary is available and it is advised that this is booked in advance. A form can be downloaded here. This service is free, but there is a charge if the headsets are not returned. They can be collected from main reception before the game and returned via the Chimes Lounge entrance in Frogmore Road. The commentary starts approximately 10 minutes before kick-off and the service is available to home and away fans.
Guide & Assistance Dogs
If you have a guide dog or assistance dog, please contact us to discuss your requirements. We will endeavour to accommodate you, but can't guarantee this. There are currently no rest points in the concourse. Please contact email@example.com for more information.
The club shop is managed by Sports Direct and is located in Jimmy Dickinson Way. It is on the ground floor and accessible by wheelchair users. Assistance is provided on request to a member of staff and there is a hearing loop available at the counter. Click here to contact the store.
Programmes & Other Printed Material
Some information is downloadable from the club website in PDF. The matchday programme is also available in PDF form at a cost of £3. Other documents and brochures produced by the club may be available in PDF on request. Please contact firstname.lastname@example.org for more information.
Fratton Park is an old stadium and the tour involves negotiating a number of staircases, so is unsuitable for people with limited mobility or who are in wheelchairs. A DVD of a 'virtual tour' is available on request. Contact email@example.com for more details.
The club's designated away travel provider is Lucketts Travel. If you are a wheelchair user who wishes to travel to an away fixture, pl,ease contact the operator by calling its booking hotline: 01329 823755. Lucketts' disability terms are available here.
Hospitality & Lounges
Please note the following lounges at Fratton Park are only accessible by stairs and are not suitable for people with limited mobility, such as wheelchair users: Partners Lounge, Montgomery Lounge, Boardroom, Chairman’s Lounge, Jimmy Dickinson Lounge.
The Chimes Lounge is on the ground floor, but is only accessible by a narrow corridor which is not suitable for wheelchairs. The Victory Lounge, Alliance Lounge, Warrior Lounge and Players’ Lounge are on the ground floor and are accessible to wheelchairs. The Victory Lounge and Warrior Lounge have designated accessible toilets. The Alliance Lounge and Players' Lounge have accessible toilets nearby.
Away Wheelchair Spaces
Please note that the away wheelchair sections is with the home fans at pitch level. An accessible toled is available, adjacent to the spaces. The club are acutely aware of the need to move away wheelchair fans and has this issue under constant review. Away wheelchair users should contact the club's DLO Allison McNeil prior to the match to discuss any specific needs they may have.
Away Ambulant Disabled Fans
The away supporters are seated in the Milton End (East Stand). Due to the gradient at Fratton Park, it is accessed via 27 steps (with handrails) to Row X and 42 steps to the front Row A. Unfortunately, seats in the front row do not have much leg room and rows A-G are unsuitable for anyone under 5’4” due to a wall at the front of the stand. There are no accessible toilets or catering facilities at ground level. Ladies’ toilets are situated by the turnstiles. Men’s toilet are 18 steps up, leading to the seats. There is a food kiosk at the top of the stairs, before you reach the seats.
Getting to the Ground
There is a car park with 26 accessible disabled parking spaces for home and away fans and there will be a charge for all users. These are available on a first come, first served basis for Blue Badge Holders and cannot be reserved in advance. The car park is actively managed by stewards to ensure the most appropriate parking space is found for you. Please indicate any specific needs you might have (eg, rear or side-opening vehicle) on arrival. If you need to drop off someone with limited mobility, please advise a steward on arrival, who will assist. If you require a wheelchair, it is advised you contact the club DLO prior to the match. Entrance to the club car park is via Anson Road, off Rodney Road. The postcode is PO4 8SX.
Fratton Station is the closest to the ground and it is equipped with a lift. The journey is approximately 20 minutes. Pavements aling Goldsmith Avenue are negotiable by wheelchair, although they are quite narrow in places. To arrive at accessible entrances, you are advised to turn left into Jimmy Dickinson Way and then cross the road and enter via the Fratton End stand, which you will see clearly in front of you. Train information: www.nationalrail.co.uk
There are First bus stops on Goldsmith Avenue and frequent buses from Portsmouth city centre. Stagecoach bus stops are in St Mary’s Road. which is further away from the ground. Visit www.firstgroup.com and www.stagecoachbus.com