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Ticket News


27 April 2015

The answers to some frequently asked questions

You say the price of tickets has been ‘frozen’, but I paid by cash last season and I will pay more! How do explain that as a ‘freeze’?

Our base season ticket price has, for the third year running, been frozen. However, disappointingly we are unable to maintain the discount for cash and cheques for next season, as we have been advised by trading standards, after some supporters apparently complained to them [about the cash discount], it is not appropriate to do so. On reflection, our original announcement on season ticket prices could have made this context clearer.

I pay by direct debit, but I will find it hard to pay over the new shorter instalment period. Why have the club done this?

Paying by direct debit over several months was introduced two years ago as the club appreciated some fans found it difficult to pay the season ticket price up front. In the light of feedback from fans we have now given fans the option of paying over seven months (from June 1) instead of five months, and they can also make a lump sum payment upfront of an amount of their choosing to bring down the monthly costs further. Fans need to buy their season ticket by Friday, May 15 if they want to spread the cost over seven months.

We wanted to streamline the administration of this scheme as there is small, but still significant, number of fans using this option who are frequently behind with payment or even cancel the direct debit altogether as the season progresses. This causes considerable work for the ticket office chasing up payments and issues at turnstiles on matchdays when fans who have not paid still try to use their ticket.

The administration cost for the DD option seems unfair too. Why was this introduced?

The administration charge we have introduced for direct debit payments is only to cover the costs incurred by using this scheme. The club is charged to set up a DD scheme in the first place and also there are monthly charges on the monies received and any transactions which are queried. Other clubs who offer a payment plan for season tickets charge interest, which costs significantly more to fans overall than our scheme.

I’m 60 this year and I see the club have now moved the goalposts to 61. Why have you done this?

The club has instigated a rolling programme to increase the age eligibility for senior citizen season tickets to 65. This increase will phased in over the next five seasons to ensure that existing fans entitled to this benefit are not penalised.

We appreciate fans coming up to the age of 60 will have to wait to receive this benefit, but we are doing this to bring the club into line with the majority of other clubs up and down the country.

How do I renew my season ticket online?

The club have produced a step-by-step guide. Click here to read it.

When can I buy my ticket at the ticket office?

The ticket office is open weekdays from 10am-5pm. Please note there will be no sales on Saturday, May 2 as the ticket office staff will be fully occupied by matchday sales for the York game.

Fans can renew their season tickets online here, phoning (023) 9277 8559 or by visiting the club ticket office at Fratton Park.

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