Key information ahead of Pompey's trip to Wembley for the Checkatrade Trophy final on Sunday
When will my Wembley tickets arrive?
Ticketmaster have been posting all tickets out first class and everyone should receive their tickets by Tuesday’s post at the latest.
If you have bought Checkatrade Trophy final tickets and they have not arrived by this time, then please call the Ticketmaster customer services line on 0333 321 3126. This line will be open between 9am and 5pm from Wednesday to Friday.
Wembley Stadium’s protocol is to issue replacements as etickets, so supporters should know the email address that they used to originally book their tickets.
Please note that anything requested after 3pm on Friday will be issued as a physical ticket that can be collected from the Wembley Stadium ticket office from 10.30am on Sunday.
Tickets will not have been posted out to supporters who purchased with an international address. They can be collected from the Wembley Stadium ticket office from 10.30am on Sunday.
How do I get to Wembley Stadium?
Wembley Stadium is a public transport destination and there are a number of ways supporters can get to the ground. Click here for full travel details.
Pompey supporters travelling on official Lucketts Travel coaches can park in the North Stand car park at Fratton Park, with around 150 spaces available on a first come, first served basis.
It is priced £5 per vehicle and the car park – which will be staffed – is open from 7.30am. It will remain open until 11pm on Sunday evening.
Supporters can also park at Miltoncross School (PO3 6RB), for £5 per vehicle. It will be open from 7.30am until 10pm on Sunday evening.
When I can enter Wembley Stadium?
Stadium doors open at 12.30pm (hospitality doors open at 11.30am), with the match kicking-off at 2.30pm.
Pompey supporters are located in the west side of the stadium, with access via the following turnstiles:
- Level 1: H/J/M/N
- Level 2: Level Two West
- Level 5: K/L/P
Please note that there will be enhanced security searches in place and all supporters should arrive at the stadium no later than one hour before kick-off.
Can I bring a bag into the stadium?
Wembley Stadium operates a restricted bag policy and fans will not be able to enter the ground with any bag larger than an A4 piece of paper (height: 297mm/11.7 inches, width: 210mm/8.27 inches, depth 210mm/8.27 inches).
Bags will be checked at an outer cordon before entering the stadium.
If you need to bring certain items or equipment for medical reasons, please click here before the day of the game to request a medical exemption certificate, which you will need to bring with you.
All merchandise purchased from the Wembley Stadium store will be supplied in clear plastic bags and can be brought into the ground.
Click here for more information and to read the FAQs.
Can I bring a flag into the stadium?
Supporters can bring a flag or banner into the ground without prior permission from Wembley Stadium if:
- It is smaller than 250cm in size at the widest or longest point
- It has no flag pole or the flag pole is made from wood and/or plastic only and no longer than one metre in length and one centimetre in diameter
- There is no advertising or commercial message on the flag
- It does not contain any abusive or defamatory message
Please note that flag poles made of metal are not permitted inside the stadium, no matter what size or length the flag/pole is.
If a supporter arrives at Wembley Stadium and their flag is not covered by the above points and they have not gained prior permission, the flag may be confiscated at the turnstiles.
Where can I buy Checkatrade Trophy final merchanside?
The club shop in Anson Road stocks a range of official club merchandise for Pompey’s trip to Wembley.
It will be open from 7.30am-10.30am on the day of the Checkatrade Trophy final.
Can I bring alcohol into the ground?
Fans cannot bring alcohol into the ground. Refreshments can be purchased inside Wembley Stadium, with the following management plan in place:
- No alcohol to be taken inside the bowl
- 4x drinks per person at time of service
- All drinks will be fully decanted at service points and turnstiles
- Challenge 25 will be in force. Please bring proof of age ID to show you are over 18
Where can I drink before the game?
There is an external fan zone for Pompey supporters, which is located at the Events Pad (next to LDO).
The following pubs have also been allocated for Blues fans: Box Park, The Green Man, The Arch, Station 31 (Speakeasy), JJ Moons, Flannery’s, The Corner House (Mannions), The Copper Jug.
Connectors are the dedicated team to ensure all guests to Wembley Stadium have a positive and memorable experience. They will be conveniently located throughout the venue and at Wembley Park Station, wearing bright yellow.
This team are in place to provide support and knowledge to enhance the experience of all guests and ensure they can locate their seat, gate or transport hub. If you seek advice or assistance on event day, please locate a Connector.
There will be an accessible shuttle operating between Wembley Park Tube Station and Wembley Stadium that can be utilised by any high-needs guests.
Wheelchair users, families with young children or anyone with difficulty walking long distances are encouraged to utilise this service.
The shuttle will be operational from 11am.
Young Person Wristbands
As a safeguarding service, Wembley Stadium provides ‘Young Visitor Wristbands’ to assist in the event of a lost child. To collect a young visitor wristband please visit your nearest information point.
Should spectators leave the stadium, they will not be allowed to re-enter, unless under exceptional circumstances, such as on medical grounds. Please seek the support of a safety steward if this situation arises.