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Ticket News

Wembley Ticket Queries Q&A

Answers to some frequently asked questions

11 March 2019

Checkatrade Trophy

Pompey will face Sunderland at Wembley in the final of the Checkatrade Trophy on Sunday, March 31 (2.30pm kick-off).

Why am I having problems buying tickets online?
All season ticket holders and former shareholders are assigned a Client ID Number to input, along with their surname, to activate their Ticketmaster account.

Season ticket holders can find their Client ID Number on their current season ticket card.

Former shareholders can find their Client ID Number on any previously purchased match tickets or confirmation emails.

Click here to activate your online account if you have not already done so.

Where some supporters are having problems purchasing Wembley tickets online, it is often because they are registering for a new account, which will not hold their correct season ticket/shareholder privileges.

Why are the Ticketmaster phone lines engaged when I try to buy tickets?
When the call queue is at full capacity, the lines will become engaged to stop fans incurring a large phone bill while waiting on hold.

Once you have been connected and are placed in a queue, then the average wait time is around five minutes.

Phone lines have been extremely busy throughout the day and we advise supporters to keep trying or to buy online.

Supporters can call 0844 847 1898 to buy tickets between 8am-8pm from Monday-Saturday (8am-6pm on Sundays). Calls cost 7p from landlines, but charges from mobile phones may be considerably more.

Why are some seats not available for sale?
As per EFL standard practice, blocks were previously opened in sections – going from the north side of the stadium to the south – as demand dictated.

We have been in contact with the EFL who have agreed to make more blocks available.

Who can I contact if my query has not been answered by the above?
Please email – our staff are working hard to reply to every query, but please remain patient if you do not receive an immediate response.

Click here to read full Wembley Stadium ticket information or click here to read answers to some other frequently asked questions.

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