Introduction

1.1 These terms and conditions (“Terms”) govern the use of the Pompey+ streaming service (“Service”) provided by Portsmouth Football Club (“PFC”, “we”, “us” or “our”).

1.2 By using the Service, you agree to be bound by these Terms, which constitute a legally binding agreement between you and PFC. If you do not agree to these Terms, please refrain from using the Service.

Access and Use

2.1 To access the Service, you must register an account with us and pay any applicable subscription fees.

2.2 You may not share your account or login details with any other person. You are responsible for maintaining the confidentiality of your login details.

2.3 The Service is for personal, non-commercial use only. You may not use the Service for any commercial purposes without our prior written consent.

Content

3.1 The Service provides streaming access to live and on-demand content related to Portsmouth Football Club, including but not limited to matches, interviews, and highlights.

3.2 The availability of content may vary, and we make no guarantees about the specific content that will be available at any given time.

3.3 We reserve the right to remove or modify content from the Service at our discretion.

Pricing and Payment

4.1 Subscription fees for the Service are subject to change. We will notify you of any changes to the subscription fees.

4.2 Payment must be made by an accepted credit or debit card. Your subscription will be automatically renewed unless you cancel it before the renewal date.

Cancellation and Refunds

5.1 You may cancel your subscription at any time by sending an e-mail to streaming@pompeyfc.co.uk. We will process your request within 5 working days of receipt.

Please note, monthly passes are rolling subscriptions. You must cancel your subscription at least 24 hours before your billing date to avoid being charged for your upcoming billing cycle. Failure to do this means we cannot refund you after the next billing cycle has passed.

5.2 To request a refund, please follow these steps:

Contact our customer support team at streaming@pompeyfc.co.uk within 7 days of your purchase, explaining the reason for your refund request.
Provide your Supporter ID, your registered email address, and any relevant details.

Our team will review your request and may ask for additional information if necessary.

5.3 We offer refunds on Pompey+ services or products in the following situations:

Duplicate Purchases: If you accidentally purchase the same subscription or match pass twice, we will issue a refund for the duplicate purchase.
Technical Issues: If you encounter technical issues that prevent you from accessing our services, and our support team cannot resolve the issue within a reasonable timeframe, we will issue a refund if we determine the fault to be ours. You would need to provide screenshots as evidence.
Misrepresentation: If the product description or features significantly misrepresent the actual product you received.

We do not offer refunds for:

Change of Mind: Please review all product descriptions, compatibility requirements, and any restrictions before purchasing.
Subscription Cancellations: Cancellations do not entitle you to a refund for any unused portion of the subscription period.
Technical Issues Caused by User Error: If technical issues arise due to user error, incorrect purchases, or incompatibility with your device, we may not offer a refund.

5.4 Refunds will be approved at our sole discretion. We reserve the right to refuse a refund if we believe the request is not genuine or does not meet the eligibility criteria outlined above.

Intellectual Property

6.1 All intellectual property rights in the Service and its content are owned by PFC or our licensors. You may not use, reproduce, distribute, or display any part of the Service or its content without our prior written consent.

Limitation of Liability

7.1 We provide the Service “as is” and make no warranties or representations, express or implied, about the accuracy, completeness, or suitability for any purpose of the content available through the Service.

7.2 To the extent permitted by law, we exclude all liability for any loss or damage arising from the use of the Service, whether direct, indirect, consequential, or otherwise.

Changes to the Terms

8.1 We reserve the right to change these Terms at any time. We will notify you of any changes to the Terms, and by continuing to use the Service after such notification, you agree to be bound by the updated Terms.

Governing Law

9.1 These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

10.1 If you have any questions about the Service or these Terms, please contact us at streaming@pompeyfc.co.uk.