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Club News

Matchday Experience Meeting

Update from the working group

31 March 2024

Pompey fans
Club News

Matchday Experience Meeting

Update from the working group

31 March 2024

The second Matchday Experience Working Group (MEWG) meeting of the season took part recently, with Pompey staff joining forces with supporters to review the fan experience on matchdays.

These meetings provide a crucial platform for discussion between club representatives and fans, focusing on important factors that shape supporters’ matchdays.

From dissecting current practices to brainstorming new ideas, the aim is to continually enhance the overall experience for everyone who goes through the turnstiles at Fratton Park.

Discussions within the MEWG revolve around four main pillars – matchday safety and operations, ticketing, marketing and communications, and catering. These serve as the foundation for refining every facet of the matchday journey.

The collaborative efforts of the MEWG have already borne fruit, with notable achievements including the introduction and evolution of the FanZone, bolstered health and safety protocols around the stadium, and the creation of engaging content for the big screen, along with enhanced communication channels for supporters pre and post-match.

One of the core principles guiding these discussions is the invaluable feedback and suggestions provided by fans.

It is this direct input hat fuels the momentum for positive changes at Fratton Park, ensuring that every matchday is a safe, positive and memorable experience.

If you have any feedback or suggestions regarding your matchday experience at Fratton Park, you can reach out to us by emailing marketing@pompeyfc.co.uk

Highlights from the recent MEWG meeting

Matchday Safety & Operations
• Improvements to the North Stand
• Introduction of a reporting text line (07500 77 88 44)
• Implementation of a new walkway in the north-east corner
• Plans underway to educate supporters about persistent standing in North Stand concourse that is restricting the views of fellow fans

Marketing & Communications
• Development of interactive content for the big screen
• Audio challenges are being addressed
• Release of more behind-the-scenes content
• Website could be clearer to find club information, which is being looked at

Ticketing
• Introduction of etickets for away games
• Enhancements to the ticket exchange platform
• Improvements to disabled ticketing services
• Transition to digital tickets and online wallets
• Efforts are underway to provide clearer instructions and facilitate smoother transactions, particularly in response to the significant increase in ticket exchange usage

Catering
• Measures to reduce congestion in the North Stand
• Improvements to kiosk queuing systems
• Development plans for the FanZone
• To expand food offering in Victory Lounge


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