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Disabled Supporters

The Frogmore Road entrance to Fratton Park

Click here for a map of disabled facilities at Fratton Park.

Click here for a map of the roads surrounding Fratton Park.

Click here to find out more about the work done by the Pompey Disabled Supporters Association.

Director with responsibility for inclusion: Andy Redman
Email: inclusion@pompeyfc.co.uk

Head of Safeguarding & Inclusion:
 Colin Farmery 
Email: colinfarmery@pompeyfc.co.uk

Disabled Supporter Liaison Officer (ticketing) (DLO): Courtney Hollier
Email: courtneyhollier@pompeyfc.co.uk
Phone: 0345 646 1898

Matchday Disabled Liaision Officer (matchday) (MDLO): Stephen Barrett
Email: inclusion@pompeyfc.co.uk

Pompey DSA: Basher Benfield (Chair) 
Email: enquiries@pompey-dsa.co.uk

Ambulant disabled supporters can be seated in any stand, subject to availability and their access requirements. To qualify for the concession, we do need to see proof of highest rate of Disability Living Allowance (DLA)* or PIP. A companion seat, if required, is free of charge. These tickets are only available directly from the Ticket Office or over the phone, as any special requests can be arranged at time of purchase. They are not available online. 
*Alternative proof of disability may be accepted.

We currently have 58 wheelchair and companion spaces which are situated in the front row of the home end, the Fratton End (West Stand). 48 are sold on a seasonal basis and we have five spaces that are available on a match-by-match basis. Five are for visiting fans and are sent to the visiting club as part of their allocation.

Accessible Toilets 
There are five accessible toilets in the stadium, located at either end and in the centre of the Fratton End (West Stand). There is also an accessible toiled in Nelson's Family Zone and another in the north-west corner, adjacent to the accessibility office. They operate with RADAR keys. If you require a key, please contact the matchday DLO or a steward, who will assist.

Accessible Refreshment Kiosks
The ground level catering kiosk at the south-west corner of the Fratton End has wheelchair-accessible counters and serves food and drinks (alcohol is not available at this kiosk as it is in view of the pitch). If you require support with obtaining refreshments at a game, please contact the matchday DLO, who will be wearing hi-vis jacket number 301. The Pompey Supporters' Trust – supported by Miko Coffee and Comax – provide a complimentary tea and coffee service for wheelchair supporters and their assistants at half-time.

Ticket Office
The ticket office has a low level counter with a hearing loop.

Ear Defenders
There are five sets of ear defenders available for matchday use. To reserve a pair, contact the ticket office by emailing courtneyhollier@pompeyfc.co.uk or calling 0345 646 1898.

Audio Described Commentary Service
Audio described match commentary is available and it is advised that this is booked in advance. Contact the ticket office by emailing courtneyhollier@pompeyfc.co.uk or calling 0345 646 1898. This service is free, but there is a charge if the headsets are not returned. The transmitter will be delivered to your seat pre-match and can be returned at the VIP/Chimes entrance in Frogmore Road or by giving the set to your nearest steward. The club can supply headphones, but it is recommended that you bring your own. The commentary starts approximately 10 minutes before kick-off and the service is available to home and away fans.

Guide & Assistance Dogs
If you have a guide dog or assistance dog, please contact us to discuss your requirements. We will endeavour to accommodate you, but can't guarantee this. There are currently no rest points in the concourse. Please email courtneyhollier@pompeyfc.co.uk for more information.

Club Shop
The club shop is managed by Just Sport and is located in Anson Road. It is on the ground floor and accessible by wheelchair users. Assistance is provided on request to a member of staff and there is a hearing loop available at the counter. Click here to contact the store.

Programmes & Other Printed Material
Some information is downloadable from the club website in PDF. The matchday programme is also available in PDF form at a cost of £3. Other documents and brochures produced by the club may be available in PDF on request. Please contact inclusion@pompeyfc.co.uk for more information.

Stadium Tours
Fratton Park is an old stadium and the regular matchday tour involves negotiating a number of staircases, so is unsuitable for people with limited mobility or who are in wheelchairs. An alternative tour, on a level, can sometimes be arranged on request on a matchday. A DVD of a 'virtual tour' is available on request. In either case, contact inclusion@pompeyfc.co.uk for more details.

Away Travel
The club's designated away travel provider is Lucketts Travel. If you are a wheelchair user who wishes to travel to an away fixture, please contact the operator by calling its booking hotline: 01329 823755. Lucketts' disability terms are available here.

Hospitality & Lounges
Please note the following lounges at Fratton Park are only accessible by stairs and are not suitable for people with limited mobility, such as wheelchair users: Partners' Lounge, Montgomery Lounge, Boardroom, Chairman’s Lounge, Jimmy Dickinson Lounge.

The Chimes Lounge is on the ground floor, but is only accessible by a narrow corridor which is not suitable for wheelchairs. The Victory Lounge, Alliance Lounge, Warrior Lounge and Players’ Lounge are on the ground floor and are accessible to wheelchairs. The Victory Lounge and Warrior Lounge have designated accessible toilets and an accessible priority serving counter. On a matchday, two tables are reserved for people with accessibility needs. The Alliance Lounge and Players' Lounge have accessible toilets nearby.

Away Wheelchair Spaces
Please note that the away wheelchair sections is with the home fans at pitch level. An accessible toilet is available, adjacent to the spaces. The club are acutely aware of the need to move away wheelchair fans and has this issue under constant review. Away wheelchair users should contact the club's Ticketing DLO Courtner Hollier by emaling courtneyhollier@pompeyfc.co.uk  or calling 0345 646 1898 prior to the match to discuss any specific needs they may have.

The away supporters are seated in the Milton End (East Stand). Due to the gradient at Fratton Park, it is accessed via 27 steps (with handrails) to Row X and 42 steps to the front Row A. Unfortunately, seats in the front row do not have much leg room and rows A-G are unsuitable for anyone under 5’4” (1.60m) tall due to a wall at the front of the stand. There are no accessible toilets or catering facilities at ground level. Women's toilets are situated by the turnstiles. Men’s toilets are 18 steps up, leading to the seats. There is a food kiosk at the top of the stairs, before you reach the seats. Away ambulant disabled users should contact the club's Ticketing DLO Courtney Hollier by emailing courtneyhollier@pompeyfc.co.uk or emailing 0345 646 1898 prior to the match to discuss any specific needs they may have.

Car 
There is a car park with 26 accessible parking spaces available to home and away fans.

The club's accessible car parking policy is that these are spaces are allocated strictly on a first come, first served basis and early arrival is advised. Please note that accessible parking spaces cannot be reserved in advance. There is a discretionary concession charge of £5 per vehicle.

To indicate your entitlement to an accessible space, you should be in possession of a valid special concession season ticket or match ticket, or the holder of a valid Blue Badge, which should be displayed. You should show entitlement to the steward on your arrival at the car park entrance.

The car park is actively managed by stewards to ensure the most appropriate parking space is found for your individual needs. There is no entitlement to park in a specific space or area of the car park.

Please indicate any specific needs you might have (eg, rear or side-opening vehicle) on arrival. If you need to drop off someone with limited mobility, please advise a steward on arrival, who will assist.

If you require a wheelchair on your arrival, please contact the Safety Officer, mariestedman@pompeyfc.co.uk, ideally at least 48 hours before the match, who will organise for you, subject to limited availability.

Entrance to the club car park is via Anson Road, off Rodney Road. The postcode is PO4 8SX.

Trains 
Fratton Station is the closest to the ground and it is equipped with a lift. The journey is approximately 20 minutes. Pavements along Goldsmith Avenue are negotiable by wheelchair, although they are quite narrow in places. To arrive at accessible entrances, you are advised to turn left into Jimmy Dickinson Way and then cross the road and enter via the Fratton End stand, which you will see clearly in front of you. Train information: www.nationalrail.co.uk

Buses 
There are First bus stops on Goldsmith Avenue and frequent buses from Portsmouth city centre. Stagecoach bus stops are in St Mary’s Road. which is further away from the ground. Visit www.firstgroup.com and www.stagecoachbus.com