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Sponsorship and Hospitality Terms & Conditions 2024/25

MATCHDAY SPONSORSHIP & HOSPITALITY

SEASON 2024/25 – TERMS & CONDITIONS

The following terms and conditions apply to all bookings for hospitality and match sponsorship bookings at Fratton Park. Herewith, “The Club” refers solely to Portsmouth Community Football Club and “The Client” refers to the person, firm or company booking the package.

Conduct and house rules

1. The Client shall ensure all their guests adhere to the Club’s terms and conditions and ground regulations.

2. At all times while present in the ground, persons must comply with all instructions of any steward or officer of the Club and/or police officer. Failure to comply with any instructions may lead to immediate ejection from the ground.

3. The Club reserves the right to eject from the ground any person failing to comply with any of the ground regulations or whose presence within the ground is, or could be construed as consisting, a source of danger, nuisance, or annoyance to any other person. This could lead to further action by the Club including, but not limited to, the withdrawal of any season or match ticket (without reimbursement) and other benefits.

4. The Client shall behave in a respectful manner to all other persons in the stadium, including other guests and staff members at all times.

5. The Client shall not engage in any violent, threatening or abusive behaviour, including discriminatory, foul or racist language.

6. The Client shall not bring any alcohol, drugs or illegal substances into the stadium or enter under the influence of any illegal drugs.

7. Juniors under the age of 14, must be accompanied by a person over the age of 18 at all times in the stadium. Anyone accompanying a junior under the age of 14 is responsible for ensuring that the junior is compliant with the terms and conditions and ground regulations and shall be liable in the event of a breach. This is in accordance with our safeguarding procedures.

Use of hospitality tickets

8. Hospitality season tickets are permitted for use for all 23 home Men’s first XI EFL league fixtures. This does not include any friendly, exhibition, cup, play-off, academy or Women’s fixtures.

9. To qualify for a child’s season ticket, you must be born on or after 01/09/2012. (A child’s season ticket is for guests aged under 12 and they will be served a child’s meal).

10. Away fans are not permitted in our hospitality lounges, with the exception of Club 125 in Legends subject to prior disclosure from The Client to, and agreement from, The Club. The Client shall not give out hospitality season tickets to any guests who support the opposing team. Any guests who are suspected to be away fans will be removed from the ground without reimbursement.

Date changes, cancellations, and refunds

11. Hospitality season tickets are non-refundable.

12. Hospitality match tickets and match day sponsorship packages are subject to the Clubs cancellation policy;
  12.1 In the event The Client requires to cancel their hospitality match tickets or match day sponsorship package, the Client may only cancel a booking by notice in writing to the Club. The Club shall be entitled to charge the following      cancellation fee:
     12.1.1 100% of the total value of the booking, verbally or in writing, if the cancellation is received less than 60 days prior to the date of the fixture. 
     12.1.2 50% of the total value of the booking, verbally or in writing, if the cancellation is received more than 60, but less than 90, days prior to the date of the fixture. 
     12.1.3. 25% of the total value of the booking, verbally or in writing, if the cancellation is received greater than 90 days prior to the date of the fixture.

13. Following any match that is cancelled, abandoned, or postponed, the Client shall be entitled to attend the rearranged fixture.

14. No guarantees can be made that a match will take place at a particular time or on a particular date. The club shall publicise any changes to the date and/or time in advance as much as possible, without liability. For any rescheduled matches, hospitality packages will be carried over to the new time/date and will remain valid.

15. In the event of a Match postponement, abandonment or cancellation, the Club will have no liability to the Client for loss of enjoyment, loss of a chance, loss of time, or travel and/or accommodation costs.

Dress code

16. The Client shall ensure all their guests adhere to the Club’s dress code, unless otherwise advised. Chimes, Partners, Montgomery, Chairman’s: Smart casual clothing, strictly no football shirts/shorts, no ripped jeans, smart jeans and sart trainers allowed. Guests in Club 125 in Legends are permitted to wear club colours. Full details will be included in the itinerary.

17. Guests aged 12 and under are permitted to wear Portsmouth shirts in all hospitality lounges. Guests over the age of 13 must follow the Club's dress code policy.

Hospitality lounges

18. Lounge opening and closing times are outlined below for various kick-off times.
  18.1 12:30 kick-off
     18.1.1 Lounges open at 10:00
     18.1.2 Lounges close at 16:30
  18.2 14:00 kick-off
     18.2.1 Lounges open at 11:30
     18.2.2 Lounges close at 18:00
  18.3 15:00 kick-off
     18.3.1 Lounges open at 12:30
     18.3.2 Lounges close at 19:00
  18.4 16:00 kick-off
     18.4.1 Lounges open at 13:30
     18.4.2 Lounges close at 20:00
  18.5 17:30 kick-off
     18.5.1 Lounges open at 15:00
     18.5.2 Lounges close at 21:30
  18.6 19:45 kick-off
     18.6.1 Lounges open at 17:30
     18.6.2 Lounges close at 23:00
  18.7 20:00 kick-off
     18.7.1 Lounges open at 17:30
     18.7.2 Lounges close at 23:00

19. The Client must wear the access pass provided at all times in the stadium and hospitality lounge. Failure to do so may result in being refused entry back into the lounge.

20. It is the responsibility of the Client to ensure that any authorised representative using the hospitality package is aware of and complies with the hospitality terms and conditions. The Client shall be fully responsible and liable for any failure to comply with these hospitality terms and conditions.

21. The stadium is a non-smoking area and therefore smoking and/or vaping is not permitted within the stadium. Hospitality clients are not permitted to leave the lounge to smoke and/or vape from half-an-hour before kick-off until the end of the match.

22. Hospitality bookings require one person over the age of 18, per booking of four guests.

23. The Client is responsible for, and agrees to provide names and contact details of, all guests at least five working days prior to the fixture.

24. The Club operate the Challenge 25 policy and so any guests that appear to be under this age will need to provide valid ID in order for alcohol to be served. Anyone who cannot provide a valid ID after being asked will be refused service.

25. The Club promote responsible drinking throughout the stadium and reserve the right to refuse service where we see fit.

26. The Club shall take all reasonable precautions for the security of property of clients and guests, but all property is left at owners’ risk. The Club shall not be in anyway responsible for any loss or damage to any property left at the stadium.

27. Clients are not permitted to bring food or drink (non-alcoholic or alcoholic drinks) into Lounges or the Stadium under any circumstances.

28. Hospitality lounges have fixed table plans. Therefore, if multiple bookings are made online, we cannot ensure you will be sat on the same table.

29. Each package offers a reserved table in a hospitality lounge. Please note, bookings may be on placed shared tables depending on group size and availability in the lounge.

30. The Club reserves the right to amend any package should the benefits change due to unforeseen circumstances.

31. Current first team player appearances are subject to the player’s availability. An ex-player may be present to visit our hospitality lounges in the event of a first team player not being available.

32. Man-of-the-Match visiting each lounge post-game is subject to player’s availability, the Club requirements and other media commitments.

33. Club 125 in Legends is our only lounge accessible for wheelchair users. All other hospitality lounges can only be accessed via staircases. The Client is responsible for contacting The Club to discuss specific access requirements to ensure The Club can endeavour to accommodate each individual’s needs.

34. All dietary requirements must be notified to us no later than three working days prior to the fixture. Dietary requirements will not be able to be accommodated after this time.

35. The Club reserves the right to amend the Hospitality Code of Conduct as they see fit. All changes will be available to view on the club’s website.

36. In the event of postponement or abandonment of a Match, on the day of the fixture, if the client(s) is not in a hospitality lounge at time of postponement the Club reserves the right to decide as to whether the clients can gain access. The client will receive the tickets and hospitality for the replay or an alternative fixture.

Season Cards – loss or theft

37. If you lose or misplace your Hospitality Season Ticket, you should report this to the Ticket Office or Hospitality department as soon as possible. Unless otherwise directed, you will need to pay a fee of £10 for each replacement season ticket.

Payment

38. Full payment is required at time of booking and your hospitality package will only be guaranteed upon receipt of payment.

39. If an invoice is required, full payment is required upon receipt of invoice and your package will only be guaranteed upon receipt of payment.

Complimentary drink package

40. The Club offer a complimentary drinks package within the Partners' Lounge for men’s 1st XI EFL league fixtures. This include a selection of alcoholic and non-alcoholic beverages which are subject to change at the Club's discretion without prior notice. The complimentary drinks package is available up to half-an-hour before kick-off, subject to the Club's discretion. If there are any changes to the timings of the complimentary drinks package due to a revised kick-off time, the Club will contact the Client prior to the fixture.

Match sponsorship

41. The Club expect the Client and all guests to behave in an appropriate and non-offensive manner, in line with our code of conduct, while seated in the Directors’ Box, surrounded by Home and Away Directors. If the Client or guests fail to comply, you will be asked to leave the Directors’ Box.

42. The Client is responsible for ensuring that all artwork and logos required to fulfil the match sponsorship package are supplied to The Club no later than seven working day prior to the fixture.
  42.1 All artwork must be provided in the correct format and size required by the Club.
  42.2 All artwork is subject to approval from the Club.

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