Job role at Pompey in the Community
Job Title: IT Technician
Responsible to: Head of Operations
Hours: 37.5 per week
Salary: 24k-26k, dependant on experience and qualifications
Closing date: April 3 2018
How to apply
Please send your CV and a cover letter addressed to Clare Martin at Pompey in the Community, Anson Road, Portsmouth, PO4 8TB or email clare.martin@pompeyitc.org.uk
Please note that the job will be subject to satisfactory references and enhanced DBS checks.
The Role
- To provide overall IT support within the charity.
- To ensure that the resources of the charity are applied effectively and efficiently to meet the
overall aims and objectives of the organisation.
Key responsibilities
- ICT implementation, support and maintenance
Main Duties
- Provide ICT hardware and software support, for any audio and visual systems
- Maintain and record ICT equipment details and keep an accurate record of work
- Provide support for all users and diagnose and rectify computer related hardware and software faults
- Monitor network performance and carry out continual network maintenance activities
- Assist with ICT training sessions for staff and customers as requested
- Ensure all service requests are logged with all information required
- Coordinate and perform proactive maintenance including the routine checks of ICT to ensure normal operation
- Deploy and configure staff ICT equipment
- Actively promote the charity and its services, trying to identify potential partnerships and sponsorship opportunities
- Assist with the coordination and planning of special projects, and preparing associated plans and reports where necessary, including working as part of a team to deliver larger ICT or educational projects
- Comply with and promote as appropriate local statutory or policy requirements in relation to such issues as Health and Safety, Data Protection, Computer Misuse and Equal Opportunities
- Planning and prioritising own work in order to deliver specified outputs
- Promote and safeguard the welfare of children, young and vulnerable people that they are responsible for or come into contact with
- Ensure compliance with PitC policies and procedures and financial regulations as they relate to ICT service delivery, and to set and monitor relevant budgets and recharges
- Provide advice, support and training to other staff as appropriate in relation to the use of information systems and facilities
- Room setup and preparation for functions and events
- Ensure that the charity’s facilities are available for private hire at times when they are not needed for delivery within the charity itself
- Ensure that accurate room bookings are taken, facilities are organised and software installed to meet required needs
This role will require evening and weekend working.
For this job we are looking for:
- Knowledge of using ICT technology
- Knowledge of computer hardware and networking
- Ability to keep up to date with ICT technology
- Experience of working in a customer facing role and experience of working in an ICT technical coordinator role
- Good oral and written communication skills to be able to represent the company both internally and externally
- Ability to meet deadlines and prioritise conflicting demands
- Ability to be self-directed with initiative and to be able to solve practical problems with limited supervision
- Ability to work as part of a team and to develop and sustain good working relationships with internal and external customers
- Effective diagnosis, analytical and problem-solving skills
- An understanding of GDPR legislation and the impacts it will have on the organisation
Personal style and behaviour
- Tact, diplomacy and discretion in all interpersonal relationships with customers and colleagues
- Personal commitment to ensure that services are equally accessible and appropriate to the diverse needs of users
- Self-motivation and drive to complete tasks to deadlines and to accepted quality standards
- Personal commitment to continuous professional development and service improvement
- Personal commitment to a culture and practice of team working
- The flexibility to adapt to changing workloads and to new organisational challenges
- Willingness to consent to and apply for an enhanced disclosure
Desirable
- Experience of delivering ICT based curriculum to pupils
- Experience of utilising print solutions for t-shirts, plaques, etc
- Experience of leading and managing budgeting and reporting processes
- Experience of working with a range of internal and external partners
- Knowledge and experience of managing procurement and contracts for services
- Knowledge and understanding of Health and Safety legislation